Policies
tardy arrivals
At The Hair Room, we prioritize punctuality to ensure that all our guests receive the best possible service. We kindly ask that you honor your scheduled appointment time with the same respect. If you anticipate being unable to make your appointment, please inform us at least 48 hours in advance.
Please be aware that guests arriving more than 15 minutes late may not be accommodated, and late arrivals might not receive the full range of scheduled services due to time constraints, pending stylist approval. Additionally, same-day adjustments, including the removal of services, will be regarded as same-day cancellations.
cancellations
To ensure the best experience for all our guests and staff, we kindly request at least 48 hours’ notice for any cancellations. Cancellations made within 48 hours of the appointment will incur a non-refundable charge of 50% of the scheduled service. Significant adjustments made within the 48 hours to an existing appointment will be considered late cancellations. Additionally, all no-show appointments will be charged 100% of all services booked. To secure your appointment, a credit card is required. Please note that repeated cancellations may result in an inability to schedule appts.
return policy
We stand 100% behind all of the products we sell. If for any reason you are unsatisfied with your purchase, we will accept returns within 7 days of purchase. A full refund will be given for unopened merchandise; gently used merchandise can be exchanged only.
children
(human & fur)
While we enjoy having every member of your family in our home, due to the dangers a salon can pose, any children or fur-babies accompanying you must not be a distraction to either you, our stylists or any guests of the salon. Fur-babies must remain on a leash at all times. We are adult-focused and our salons do not offer pricing specific to children.
bang trims
We’re all about keeping your style fresh and fabulous! That’s why we offer complimentary bang trims for our guests. To enjoy this perk, you must have completed a haircut service with us and have your next one already booked for the future. When you come in for your bang trim, just let us know, and we’ll be happy to help!
adjustments
We are passionate about going above and beyond to exceed your expectations and ensure your satisfaction! Our commitment to fostering an honest, transparent, and respectful relationship with our guests means that communication is always our top priority.
While we don’t provide refunds, if you’re not completely thrilled with your experience, just let us know within 14 days of your, and we’ll happily offer a complimentary adjustment with the same stylist! Remember, this timeframe is important since hair grows about ½ inch each month, and adjustments made after two weeks may affect our ability to achieve the perfect look.
Text us at the salon to start the conversation! It's ok, to not be ok!
